Front Office Assistant

You are the first face of De Bonte Wever

A guest walks in. You immediately see what is needed. A quick check-in for the business guest, an explanation about the swimming paradise for a family, or a day ticket for someone who spontaneously wants a day out. You ensure everyone feels welcome right away.

As a Front Office Assistant, you work at two receptions. At the hotel reception, you welcome our hotel guests and guide them from arrival to departure. At the central reception, you are the first point of contact for our business and day guests. No day is the same.

You answer questions, process reservations, and actively think about what a guest needs. Do you see an opportunity to make the stay or visit even more enjoyable? You certainly share it. Because at De Bonte Wever, hospitality is not just about welcoming, but also about showing what's possible.

At the hotel reception you take care of, among other things:

• welcoming hotel guests;

• check-in and check-out in our reservation system Vips;

• answering questions and providing information about the hotel and our offers;

• identifying guest wishes and responding to them;

• answering emails and phone calls;

• processing new reservations;

• actively bringing extra possibilities within De Bonte Wever to attention.

At the central reception:

• you welcome business guests and day visitors;

• you direct and guide guests to the correct location;

• you sell day tickets and packages;

• you answer phone calls;

• you perform administrative tasks;

• you are the face of De Bonte Wever upon entry.

You easily switch between different questions and situations. Even during busy times, you maintain an overview and know what needs to be done first.

You have a good sense of what a guest needs. You don't wait, but think ahead. With your enthusiasm and commercial mindset, you naturally inform guests about everything there is to experience at De Bonte Wever.

Furthermore, you bring:

• a few years of experience in a similar role;

• a customer-oriented and commercial attitude;

• good communication skills and a pleasant telephone voice;

• a curious and flexible attitude;

• ease with different computer systems;

• the ability to prioritize well, even during busy times;

• a good command of the Dutch and English languages, both spoken and written;

• knowledge of the German language is a plus;

• a first aid and/or emergency response diploma, or the willingness to obtain one;

• flexibility to work during the day, evenings, weekends, and public holidays.

Hotel, catering, sports, relaxation, and events. At De Bonte Wever, it all comes together. You notice it at the reception too. You meet different guests every day for various reasons for their visit.

Of course, there is something in return for this. You get:

• A position within a friendly and dynamic company

• A great team of colleagues

• Classification and remuneration in accordance with the Horeca CAO
  Function group IV, basic salary 20 years or older €14.59 gross per hour

• Nice secondary employment conditions, such as:

  • Free sports (fitness, aqua sports, and more!);

  • Free swimming;

  • Discount on swimming lesson cards;

  • Discounts for friends and family members on De Bonte Wever's offers;

  • Special staff discounts for events and outings and offers in De Bonte Brink;

  • Possibility for maternity and parental leave;

  • Collective discount possibilities on various insurances, including health insurance;

  • Participation in the Pension Fund for Horeca and Catering;

  • Participation in a bicycle lease plan (depending on contract);

  • Good, free parking facilities for both (electric) car and bicycle;

  • An attention on your birthday;

  • A delicious fresh soup every day in the canteen during lunch;

  • Active staff association 'De Hunebedjes'.