Front Office Employee

You are the first face of De Bonte Wever

A guest walks in. You immediately see what's needed. A quick check-in for the business guest, an explanation about the swimming paradise for a family, or a day ticket for someone who spontaneously wants a day out. You make sure everyone feels welcome right away.

As a Front Office employee, you work at two receptions. At the hotel reception, you welcome our hotel guests and guide them from arrival to departure. At the central reception, you are the first point of contact for our business and day guests. No day is the same.

You answer questions, process reservations, and actively think about what a guest needs. Do you see an opportunity to make their stay or visit even more enjoyable? Then you naturally talk about it. Because at De Bonte Wever, hospitality is not just about welcoming but also about showing what's possible.

At the hotel reception, you handle, among other things:

• welcoming hotel guests;

• checking in and out using our reservation system Vips;

• answering questions and providing information about the hotel and our offerings;

• identifying guest wishes and responding to them;

• answering emails and phone calls;

• processing new reservations;

• actively highlighting additional possibilities within De Bonte Wever.

At the central reception:

• you receive business guests and day visitors;

• you direct and guide guests to the right location;

• you sell day tickets and packages;

• you answer phone calls;

• you handle administrative tasks;

• you are the face of De Bonte Wever upon entry.

You easily switch between different questions and situations. Even during busy moments, you maintain an overview and know what needs to be done first.

You understand well what a guest needs. You don't wait but think ahead. With your enthusiasm and commercial mindset, you naturally tell guests about everything there is to experience within De Bonte Wever.

Furthermore, you bring:

• a few years of experience in a similar position;

• a guest-oriented and commercial mindset;

• excellent communication skills and a pleasant phone manner;

• a curious and flexible attitude;

• ease with different computer systems;

• the ability to prioritize well, even during busy moments;

• a good command of the Dutch and English languages, both spoken and written;

• knowledge of the German language is a plus;

• a first aid and/or emergency response diploma, or the willingness to obtain one;

• flexibility to work during the day, evenings, weekends, and on holidays.

Hotel, hospitality, sports, relaxation, and events. At De Bonte Wever, it all comes together. You notice this at reception. Every day you meet different guests with different reasons for their visit.

Of course, there is also something in return. You get:

• A position within a friendly and dynamic company

• A nice team of colleagues

• Classification and remuneration according to Horeca CAO
  Function group IV, basic wage for 20 years or older €14.59 gross per hour

• Attractive secondary employment conditions, such as:

  • Free sports (fitness, aquasports, and more!);

  • Free swimming;

  • Discount on swimming lesson cards;

  • Discounts for friends and family on the offerings of De Bonte Wever;

  • Special staff discounts for events, outings, and offerings in De Bonte Brink;

  • Options for birth and parental leave;

  • Collective discount opportunities on various insurances, including health insurance;

  • Participation in the Hotel and Catering Pension Fund;

  • Participation in a bicycle lease plan (depending on contract);

  • Good, free parking facilities for both (electric) cars and bikes;

  • An attention on your birthday;

  • Every day a delicious fresh soup in the canteen at lunch;

  • An active staff association 'De Hunebedjes'.